Omg I did an update now there’s nothing in the home page. I used to love going to the home page and seeing everything at a glance including amounts jackpots are up to. What the hell? Now you have to click the symbol bottom right and go into each section. Hate it!! You’ve wrecked what was a wonderful app. Now it’s ruined and has taken the good stuff away. Please bring g back the hone screen with everything there!!! Really hate this it’s spoilt now

I downloaded app as it says in the adv. extra 20$ bonus on your first deposit. Downloaded the app, deposited $30 but didn't get any bonus. Secondly , I was asked for my id proof before starting my account and it was verified which allowed me to sign in the app to open my account and making a deposit . After deposting money and loosing few bucks I wasn't able to play any game the following day. I called Keno support and I was told that my account is frozen . I was asked to send copy of my license to NSW office for verification in a letter. I am surprised that in this new era of technology which even Keno is using but not accepting verified copies through email or through app. I don't want to send my legal id proof without online security and paying for sending letter too and I don't want to use my $25 now which I still got in my account but can't use anymore . Keep it Keno and good luck!

Since the governance of keno has had a rebirth the app is hopeless to use. Finally stumbled on how to change pin to different state, and was overexcited and promptly forgot how. Now an unhappy red face with no follicles of any kind, or body, takes over my screen telling me it’s sorry but I’m not allowed to play because of the state I’m not in🤬🤷🏽‍♂️. Go to web version, don’t try and check any venue tickets you got from smoking area bin because if you’re not in an Alternative Chameleon Trap but perhaps some other state, the pin stays the same. Am able to log into my account and make a deposit only to be led to play in a state I’m not used to playing in. Phone down five minutes, get back into account where’s my $40?? No good, it gives me the states..

I joined recently and after making initial deposit, didn’t receive my $20 bonus plays as advertised. Sent an inquiry and still waiting for their reply. Rang them this morning and after an agonising wait for about 20 minuets, I couldn’t take anymore of their nonsense advertisements during on the call waiting!!!I realised they’re making even more money out of my misery!!!!If you guys are so busy then why don’t you employ more people to give at least a decent service to your customers who are making you rich?You have plenty of room for improvement only if you care about your customers. Sorry to say but this is a big NO from me. Don’t even bother to install the app guys!!! You will be buying trouble and misery for yourself.

Over the period of 4 days and 2 separate transactions, $100 ($50x2) was withdrawn successfully from my bank account and never showed up in my keno online account. I contacted via phone call the first time this happened and was told to email. No response. I have sent a second and third email in regards to the second failed deposit. Sometimes the app has glitched, and on its own, copied my most recent deposit and, I wa a okay with that, things happen but $100 missing from my bank account with no response is pitiful. Have ensured my app and my iOS is always updated to the most recent version. My internet hasn’t timed out and it is obviously not a problem with my bank.

Joined yesterday 9am with $50 and got a bonus $50 then was offered another $10 if I deposited another $10 so I did. Free money and all….Ended up winning the 7 spot Jackpot off my bonus…. App reads this can take a day for processing and was advised via phone call it could be 48hours so I’m sitting here waiting and hoping it’s all legit and my jackpot payout will be available to withdraw soon.Woohoo almost